Terms and Conditions
These terms and conditions (which may be modified from time to time) are applicable to all services, whether direct or indirect (provided through distributors), available online, through any mobile device, email address or telephone. They regulate the access and use of the URL address http://glutenfreehotels.net (hereinafter website) which is the property of Twins Casals Plans, SL.
When you access, browse and use our website or any of our applications available through platforms (“the website”) and/or make a booking, you are accepting that you have read, understood and are in agreement with the terms and conditions shown below (including the fragment relating to privacy).
These pages, their contents, infrastructure and the online accommodation booking service that is provided through this website (“the service”) belong to and are managed and supplied by Glutenfreehotels.net (Twins Casals Plans SL) (“Twins Casals Plans SL”)[JC1] , hereinafter “we”, “us” or “our”).
These pages can only be used for personal and not commercial purposes, in accordance with the terms and conditions specified below.
The user declares that he or she is of adult age and has the legal capacity to acquire the services offered via our website.
1. Scope of our service
Through this website, we (Twins Casals Plans, SL / Glutenfreehotels.net) provide an online platform through which all types of temporary accommodation (for example: hotels, motels, apartments, hostels and bed and breakfasts, globally referred to as “the accommodations”) offer their rooms and apartments and users of the website can make bookings. When making a booking via Glutenfreehotels.net, a direct and legally binding contractual relationship is established with the establishment for which the booking has been made. From the time that the booking is made, we act only as intermediaries between client and establishment, transmitting the booking details to the establishment and sending a confirmation email in representation of the establishment.
The information that we send is based on that supplied by the establishments when the request is sent.
Although we aim for our service to be as accurate as possible, we cannot verify nor guarantee that all information is exact, complete or correct.
Nor do we accept any responsibility for errors (for example: obvious and/or typographic errors), interruptions (due to the server being temporarily or partially down or due to repairs, updates or upgrades and maintenance of our website or other reasons), inaccurate, deceitful or false information or any lack of information.
The establishment is responsible at all times for the accuracy, exactness and correctness of the information (both descriptive text and information referring to rates and availability) that appears on our website or in the documentation.
Once a request has been received from a client, we start the accommodation search process requested and we send the information to the client, who will have a deadline of no more than 24 hours to confirm the booking.
The establishments provide us with availability and rates that are valid for a period of 24 hours. Once this time has passed, the rates of the hotel establishments may have varied.
Our website should not be seen as a recommendation or promotion of the quality, level of service, qualification or classification (by stars) of any establishment available.
Our services are only for personal and not commercial use. Therefore, it is not permitted to resell, deep-link, use, copy, monitor (for example spider or scrape), show, download or reproduce the content, information, software, products or services available on our website for any commercial or competitive activity.
2. Prices
The prices that appear on our website are very competitive. All prices on the website of Glutenfreehotels.net are detailed by room and complete stay, and are shown with VAT and other taxes included (subject to such taxes changing), unless it is expressly indicated otherwise on our website or in the confirmation email.
On occasions, on our website a cheaper rate is indicated than another for a specific stay at an accommodation. These rates, created by the accommodation themselves, may include restrictions and special conditions, for example relating to cancellation and to refunds. Clients must carefully check the room details and rates in order to be aware of the conditions before making the booking.
The currency exchange rate is shown for information value only. It does not show a precise or updated amount, since exchange rates may vary.
Evident errors (including errata) are not binding.
All special offers and promotions are marked as such.
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4. Booking fee
As a general rule, bookings will be subject to a €30 fixed booking fee, independently of the number of nights booked, which will be charged when the booking is confirmed and will not be returned if the booking is cancelled.
5. Credit card or bank transfer
We do not have access to any credit card information. The booking is made directly by the client through the links of our affiliates, such as Booking.com.
If you prefer to pay with a bank transfer, the payment will be made directly to the hotel.
6. Cancellation
Upon making a booking at an establishment, the client accepts its cancellation and no-show conditions, as well as other additional terms and conditions that may affect the booking or stay. Here all the services and/or products offered by the establishment are included (check the terms and delivery conditions at said establishment). The general cancellation and no-show conditions of each establishment are informed during the process of booking and in the confirmation email of the same.
It must be pointed out that some rates or special offers do not permit changes or cancellations. Consult the data of each hotel / apartment to see the conditions before making your booking.
A booking that requires the payment of a deposit or payment in advance (total or partial) may be cancelled (without any need for advance notice), if the rest of the amounts pending payment cannot be charged in total on the relevant date, in accordance with the establishment’s payment conditions and the booking conditions.
Any delays in payment, incorrect bank details, non-valid credit or debit cards or cards with insufficient funds are the responsibility of the client and the latter cannot benefit from the return or refund of the advance payment (in non-refundable accommodations) except where the establishment accepts or permits this in its cancellation and payment in advance conditions.
If the client wishes to revise, modify or cancel the booking, he or she must consult the confirmation email and follow the instructions indicated. Supplements for cancellation may be applied in accordance with the cancellation conditions of the establishment, payment (in advance) and no-show (if the client does not turn up), or not benefit from the refund of the quantity paid (in advance).
The client must read said conditions carefully before making the booking and remember to make the subsequent payments on time.
7. Additional correspondence
Upon making a booking, the client agrees to receive an email detailing information on the relevant destination for his or her booking and destination as well as other offers (for example offers from third parties, providing that the client has previously agreed to receive them). The client also agrees to receive an email inviting him or her to complete a feedback form.
Check our privacy and cookies policy for more information regarding how we may contact the client.
8. Liability waiver
In accordance with the limitations indicated in these terms and conditions, and to the extent permitted by law, we only accept responsibility for direct damages suffered, paid for or contracted by the client due to defects attributable to our obligations with reference to our services, up to a total sum equivalent to the total cost of the booking, as indicated in the confirmation email (whether due to one event or a series of events).
However, and to the extent that it is permitted by law, neither we nor any of our directors, staff, representatives, subsidiary companies, distributors, affiliates, licensees, attorneys by proxy or other people involved in the process of creation, sponsorship and promotion of the website and its contents will be responsible for: (i) punitive, special, indirect or consequent losses or damages, losses of production, of profits, income, contracts, as well as losses or damages of clients or the reputation and losses of lawsuits; (ii) errors related with the description of the information (including information on prices, availability and classifications) of the establishment on our website; (iii) services provided or products offered by the establishment or other business partners; (iv) losses, damages or costs (direct, indirect, consequent or punitive) that are suffered, contracted or paid, that emerged from or are related to the use, non-availability or lack of updates on our website; or (v) any kind of (personal) harm, death, damage to property or other damages, losses and expenses (direct or indirect, consequent or punitive) that is suffered, contracted or paid for, whether due to (legal) acts, errors, infringements, negligence (evident), deliberate poor professional conduct, omissions, non-compliance, erroneous representation, objective extra-contractual responsibility or (completely or partially) attributable to the establishment or to other business partners (including any of their employees, directors, staff, representatives or affiliated companies) whose products or services (directly or indirectly) are available, offered or promoted on or through our website, including any cancellation (partial), overbooking, strike, force majeure or other act that is beyond our control.
Whether the accommodation which the client has reserved charges (or has charged) for the room or we ourselves have facilitated the payment of the price of the said room, the client accepts that the accommodation is, to all effects and purposes, the party responsible for the collection, withholding, sending and payment of the taxes applicable to the total price of the room to the pertinent tax authorities. Under no circumstances will Glutenfreehotels.net be considered responsible for the sending, collection, withholding or payment of taxes on the total price of the room to the pertinent tax authorities.
10. Intellectual property rights
If there is no indication to the contrary, the software necessary for our services used on our website and the intellectual property rights of the contents and of the information (including the copyrights) as well as material on our website belong to Twins Casals Plans, SL / Glutenfreehotels.net, its suppliers and distributors.
Twins Casals Plans SL / Glutenfreehotels.net exclusively reserves the ownership of all the rights, titles and interests including the website infrastructure where the where the service is available.
It is not allowed to copy, compile, link, publish, promote, sell, integrate, combine or use the contents (including translations and client comments) or our brand without prior written permission from us.
If a third party would like to use (totally or partially) our content (translated) (including client comments) or is the owner of any intellectual property right or any content (translated) or comment, by these conditions all intellectual property rights are hereby transferred to Twins Casals Plans, SL / Glutenfreehotels.net. Any undue use according to the indications above will constitute an infringement of our intellectual property rights (including the copyright and the database right).
11. Miscellaneous
Any discrepancy resulting from these terms and conditions and from our services must, at the consumer’s discretion, be remitted exclusively to (i) the competent courts of the locality where the consumer is domiciled, or to (ii) the competent courts of Barcelona, Spain. For the rest of the parties that use the website and are not clients, these terms and conditions and our services are governed and will be interpreted exclusively in accordance with the legislation of Spain and any discrepancy arising from these terms and conditions will be remitted exclusively to the competent courts of Barcelona, Spain.
The original version in Spanish of these terms and conditions has been translated into other languages. The translated version is provided as a courtesy and is not an official translation, therefore no rights can be extracted from the translation. In the case of any dispute regarding the contents or the interpretation of the terms and conditions, as well as in the case of any conflicts, contradictions or discrepancies between the version in Spanish and the rest of the versions in other languages, the version in Spanish of these terms will prevail and is conclusive to the extent permitted by law. The version in Spanish can be consulted at our website (by selecting the language) or by writing to us to ask us to send it.
If any clause of these terms and conditions is or becomes invalid or non-binding, totally or partially, the client will be continue to be subject to those not determined as invalid or non-binding.
12. On Twins Casals Plans, SL and subsidiary companies Twins Casals Plans, SL provides the service of booking of accommodations online. This is a private limited liability company incorporated in accordance with Spanish legislation and with its company headquarters at Carrer Camí Nou de Can Parrella, 26. 08570 Torelló, Barcelona, Spain. The company’s Spanish tax code (CIF) is B-65772451.
